Refund Policy

Products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on pretwist.com.

Return will be processed only if:

• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, and all the accessories therein).
• Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
• Products marked as "non-returnable" on the product detail page cannot be returned.
• All the returnable products must be requested for return within the 48 hours of order receive date.

Return and Cancellation Policy

Users are allowed to cancel their orders in the following conditions:

• Order is not dispatched for shipping
• Ordered item is cancellable
• We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seal, labels and barcodes intact.

Shipping Policy

We ship orders all over India under 7 days. For few region we may ship orders under 3 days.

Data Policy

Cookies Policy

This Cookies Policy supplements our Privacy Policy and describes the different types of cookies and other similar technologies that may be used in connection with the Platform to facilitate the Services to You. This Cookies Policy also describes how you can manage cookies and other similar technologies. Please read this Cookies Policy with our Privacy Policy.

Capitalized terms used but not defined in this Cookies Policy can be found in our Privacy Policy, Terms of Service, and any other rules, policies or guidelines published on the Platform as applicable to you (collectively referred to as the “Platform Terms”).

By accessing our Platform, you agree to the use of cookies and similar technologies for the purposes described in this Cookies Policy.

What are Cookies and other similar technologies?

Cookies are small files of data in the form of text files created by web browsers you may use and is stored on your device’s hard drive. They allow website providers to identify users, store preferential information, and understand users’ browsing activities. There are other similar technologies (as specified below) that allow us and third parties to obtain information about your visits to the Site, usage of the Platform, including to analyze your visiting patterns. We use this information to provide Services on the Platform and messages and content for us and others that are specific to your interests.

Cookies and Similar Technologies – General Information

There are two main types of cookies: First-party cookies which are set by Unacademy directly when you use our Site, and third-party cookies which are set by other websites, such as that of certain third-party services providers whose platform may be integrated with our Platform to facilitate Services to you.

Cookies alone cannot be used to disclose your individual identity to us, though in some cases we may tie Unacademy or third-party Cookies to personal information you have provided to us or that we have otherwise obtained about you in accordance with our Privacy Policy.

Other technologies that may be used include web beacons, which are tiny that are used to understand browsing activity; social widgets - these are buttons or icons provided by third- party social media providers that allow you to interact with social media services when you view a webpage or mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget and are controlled by third parties; UTM codes are strings that can appear in a URL (the “Uniform Resource Locator,” which is typically the http or https address entered to go to a web page) when you move from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website; and site optimization and usage tracking.

We may contract with third party service providers to help manage and optimize our Internet business and communications, and these third-party service providers may also use the technologies described in this section to collect certain information.

What Cookies and Other Technologies Are in Use and Why Do We Use Them?

We may use different types of cookies on the Platform:

Essential Cookies: Essential Cookies are necessary for the Platform to work and enable you to move around it and use its services and features. Disabling these cookies may make the services and features unavailable.

Functional Cookies: We use Functional Cookies to save your settings on the Platform— settings such as language and other user preferences you have previously opted for on the Site. We may also use "Flash Cookies" for some of our animated or other video content.